Dubai Airport Guide: What UK Travellers Should Expect

Dubai International Airport (DXB) is one of the world’s busiest and most advanced airports. For first-time UK travellers or even regular visitors, knowing what to expect can make the journey smoother and far less stressful. Whether you’re arriving, departing, or just transiting, this comprehensive Dubai airport guide will walk you through every step of the airport experience.

If you’re organising Dubai travel for UK tourists, planning ahead is key to avoiding confusion and delays. This guide covers everything, including terminals, immigration, baggage claim, transportation options, SIM cards, lounges, dining, and more.

Overview of Dubai International Airport (DXB)

Dubai International Airport, designated by its IATA code DXB, is the primary airport serving Dubai and one of the busiest in the world in terms of international passenger traffic. Located just 5 km from the city centre, DXB consists of three terminals:

• Terminal 1: International flights (excluding Emirates)
• Terminal 2: Budget and regional carriers
• Terminal 3: Exclusively for Emirates and some Flydubai flights

DXB operates 24/7 and boasts world-class services, making it a top choice for global travellers. The airport serves over 90 million passengers annually, connecting Dubai with more than 240 destinations worldwide.

Arrival Procedures for UK Tourists

Once your flight touches down, the arrival process at DXB is seamless, but it can be busy, depending on the time of day.

Passengers disembark via airbridges and follow clear signage through modern corridors toward passport control and customs. The entire arrival journey is well-managed, and staff are generally multilingual and helpful.

Tip: If you’re unsure about visa rules, read our guide: Do UK citizens need a visa to visit Dubai?

Immigration and Passport Control

UK citizens are eligible for a free 30-day visa on arrival in the UAE. There’s no need to apply beforehand. At passport control, you’ll:

1. Join the designated queue for “Visa on Arrival”
2. Present your UK passport (must be valid for at least 6 months)
3. Get a stamp allowing 30 days of stay

You may be asked about your return plans or accommodation. Biometric scans (fingerprint and facial recognition) are part of the process.

Lines can take between 10–45 minutes, depending on time and season.

Collecting Your Luggage

Once you’ve passed through immigration, your next stop is baggage reclaim. Follow the clearly marked signs, available in both English and Arabic, towards the designated area. Dubai International Airport (DXB) is well-organised and highly efficient when it comes to luggage handling, but if your flight arrives during a peak travel window, you may need to wait a few extra minutes.

Here’s a step-by-step guide to collecting your bags:

1. Check the arrival screens to identify your baggage carousel number.
2. Head to the correct carousel, where your flight number will be displayed.
3. Wait for your luggage, you’ll often see priority bags (such as business class) come out first.
4. Use a free trolley, widely available near each belt, to make carrying bags easier.
5. Match luggage tags to ensure you pick up the correct suitcase.

Pro tip: Many UK travellers carry similar bags, so it’s wise to mark yours with a colourful ribbon, tag, or luggage strap to make identification quicker and avoid mix-ups.

If you lose or damage a bag, DXB has lost luggage counters and airline representatives nearby who can assist you immediately.

Customs Regulations and What You Can Bring

After collecting your luggage, you’ll pass through customs. Most UK tourists can use the Green Channel if they have nothing to declare.

Items you can bring:

• Personal items for travel
• 4 litres of alcohol or 2 cartons of beer (must be in checked baggage)
• Gifts under AED 3,000 (approx. £650)

Prohibited or restricted items include:

• E-cigarette cartridges and CBD oils
• Pork products
• Items with offensive or political messaging
• Prescription medications without documentation

It’s best to check UAE customs rules before travel to avoid fines or confiscation.

SIM Cards and Mobile Services at the Airport

For UK travellers visiting Dubai, staying connected is essential for navigation, communication, and convenience. Fortunately, Dubai International Airport (DXB) makes this process quick and hassle-free.

Once you clear customs, you’ll find dedicated kiosks for Etisalat, Du, and Virgin Mobile in all terminals. These providers offer prepaid tourist SIM cards with competitive rates tailored specifically for short-term visitors. Basic plans start around AED 49 (~£10) and typically include data bundles, local minutes, and even international calling credits.

Here’s how to get connected at the airport:

1. Visit a kiosk after customs in your terminal.
2. Present your UK passport for identification verification.
3. Select a plan that suits your data and calling needs.
4. Let the staff install and activate your new SIM card for immediate use.

These SIMs work seamlessly in all modern unlocked phones. For dual-SIM users or digital nomads, an eSIM may be the most convenient option. Services like Airalo or Holafly allow you to set up your UAE data plan in minutes, even before your flight.

Whether you opt for a physical or digital SIM, having internet access right from the start enhances your Dubai travel experience, allowing you to book transport, check maps, and stay in touch from the moment you arrive.

Related: How to use your UK SIM or get a UAE SIM in Dubai

Transport Options from DXB

Getting to your hotel or destination from the airport is easy. The main transport choices include:

• Dubai Metro: Clean, cheap, and connected to Terminals 1 and 3
• Taxis: Available 24/7 from all terminals with English-speaking drivers
• Uber and Careem: App-based ride services
• Car Rentals: Available at all terminals with a UK license and IDP

Airport Facilities and Services

Dubai International is not just an airport; it’s a travel hub with top-tier services. Expect:

• Free Wi-Fi throughout the terminal
• Prayer rooms, baby changing facilities, and smoking lounges
• Showers, medical clinics, and information counters
• Currency exchange, porter services, and lost & found desks

Everything is clean, well-signed, and designed for international travellers.

Lounges and Relaxation Areas

Even if you’re not flying business class, you can still enjoy lounge access at DXB. Popular options include:

• Marhaba Lounge (Terminals 1, 2, 3)
• Plaza Premium Lounge
• Emirates Lounge (Terminal 3, for Emirates flyers)

Entry ranges from AED 150–250 (~£30–£50) and includes food, drinks, showers, and quiet seating.

Shopping at Dubai Airport

Dubai Duty Free is world-renowned and offers a wide range of products:

• Fragrances, cosmetics, and electronics
• Luxury fashion and accessories
• Souvenirs, Arabic sweets, and dates
• Alcohol and tobacco (only at departure and within limits)

If you missed buying gifts in the city, DXB’s shops are your last chance.

Dining Options for UK Travellers

There’s no shortage of dining options at DXB, catering to every taste and budget:

• Quick Bites: McDonald’s, Burger King, Pret A Manger
• Cafés: Costa, Starbucks, Jones the Grocer
• Restaurants: Giraffe, The Kitchen by Wolfgang Puck, Asian, and Lebanese cuisine

Halal food is widely available. Vegetarian and vegan options are increasing too.

Currency Exchange and ATMs

Currency exchange counters from Travelex, Al Ansari, and local banks operate across all terminals.

There are also plenty of ATMs where you can withdraw AED using your UK bank card. Consider using a travel money card, such as Wise or Revolut, to avoid foreign transaction fees.

Airport Hotels and Sleep Pods

Need to catch some rest between flights?

• Dubai International Hotel is located inside Terminal 3
• Sleep ‘n Fly Pods are available in Terminals 1 and 3
• Nearby hotels like Le Meridien and Premier Inn offer shuttle services

Looking for accommodation beyond the airport? Check out: Best hotels in Dubai for UK families.

Tips for Departing Dubai

Departing from DXB is straightforward, but busy:

• Arrive 3 hours before your flight
• Use online check-in when possible
• After security, enjoy lounges, shopping, or last-minute gifts

If you’re flying home in December or school holidays, also see: Dubai in December: Travel Checklist for UK Families & Couples

Accessibility and Support Services

DXB is designed with accessibility in mind:

• Wheelchair assistance (book in advance)
• Elevators and wide corridors
• Accessible toilets and priority lanes
• Baby rooms and strollers for families

Staff are helpful, and signage is available in multiple languages throughout.

Safety, Security, and Travel Etiquette

Dubai is extremely safe, and the airport maintains that standard:

• Professional and respectful security
• Clear rules on modest behaviour
• Avoid public displays of affection or raising voices
• Follow signage and airport etiquette at all times

Respect local customs and you’ll enjoy a seamless experience.

What Makes DXB Unique?

Dubai International Airport (DXB) isn’t just a stopover; it’s a travel experience that reflects the city’s spirit of luxury, innovation, and world-class hospitality. One of its most calming and unexpected features is the indoor Zen garden located in Terminal 3, offering a peaceful retreat for passengers amid the airport’s bustle.

Food lovers will appreciate DXB’s global dining options, with cuisines ranging from British pub fare and Italian pasta to authentic Middle Eastern grills and gourmet cafés. Whether you’re grabbing a quick snack or sitting down for a full meal, the airport ensures high quality and plenty of variety.

DXB consistently ranks among the cleanest airports in the world, thanks to rigorous standards and attentive staff. The terminals are spotless, well-signed, and easy to navigate, even during peak hours.

Another standout feature is the ultra-fast and free Wi-Fi, which makes working, streaming, or staying connected with family effortless while waiting for your flight. For those seeking extra comfort, the Marhaba VIP meet-and-greet service offers personalised assistance from arrival to departure.

More than just a travel hub, DXB is a reflection of Dubai itself, efficient, elegant, and customer-focused, designed to make every journey smoother and more enjoyable.

Planning a Smooth Arrival and Departure

With this detailed Dubai airport guide, UK travellers can prepare for a smooth journey. From immigration to lounges and transport, DXB is built for comfort and ease. Whether you’re visiting for a few days or staying longer, planning ahead ensures a stress-free travel experience.

For more help planning Dubai travel for UK tourists, explore our guides on:

• What to pack for Dubai: A guide for UK travellers
• Best travel insurance options for UK residents visiting Dubai
• How to use your UK SIM or get a UAE SIM in Dubai